Reference

How turbo76 Handles Your Personal Data

At turbo76, we built this privacy framework around the way you actually use your account — logging in on mobile, funding via DANA, OVO, or GoPay, and moving fast between sessions.

Account data clarityWallet data: DANA, OVO, GoPayYour right to access and updateSecure data handlingContact us to request changes

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Got a question about what we hold, or want to request a correction or deletion? Our support team handles privacy queries through the channels below. We aim to respond to data-related requests within a reasonable timeframe. Include your registered email and account number so we can locate your record and verify your identity before making any changes.

Live Chat Open the chat widget on any page while logged in. State that your query is a privacy or data request so our team routes it correctly from the start.

Email Support Send your data access or deletion request to our support email. Attach your account ID and a brief description of what you need actioned.

Account Settings Some data updates — like your registered mobile number or preferred e-wallet — can be changed directly inside your account settings without contacting support.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Data security at turbo76 is not a checkbox — it is woven into every layer of how your account works. SSL encryption covers every session, whether you are checking your wallet balance or switching between the lobby and your OVO transaction history. Here is what that looks like in practice across four areas.

Encryption in Transit

Every data exchange between your device and our servers runs over SSL. This applies whether you connect on mobile browser or a saved desktop session, covering login, wallet links and account edits.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. We do not use tracking cookies to build advertising profiles or share behavioural data with ad networks.

Data Retention and Deletion

Active account data is retained for as long as your account is open. Once you close your account and any pending transactions settle, personal identifiers are deleted or anonymised within a defined retention window.

Who Can Access Your Record

Only authorised turbo76 staff with a direct operational need can access your account data. We do not share personal data with third-party marketers. Payment processors like DANA and OVO receive only what is needed to complete a transaction.

What We Collect and Why We Hold It

turbo76 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with turbo76, we collect the details you provide during registration — your name, email address, mobile number, and the e-wallet identifiers linked to your DANA, OVO, or GoPay transactions. We also log device and session data: your browser type, IP address,

1
and the pages you navigate within the platform. This helps us keep your account secure and identify unusual access patterns early. Payment data is retained only as long as needed to process transactions and meet our internal compliance records. We do not sell your personal data
2
to third parties. When you use GoPay or OVO to fund your account, those payment rails have their own privacy terms that apply separately to that leg of the transaction. Data is processed based on your account relationship with us and, where required, to meet legal
3
obligations in regions where access is permitted under local law. If you are accessing from Indonesia, availability depends on local law and eligible regions. We keep your data only as long as your account remains active or as required by applicable obligations — after that, records
4
are deleted or anonymised. Players in Batam and across Indonesia can request a full copy of their stored data at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

These are the questions we hear most often about privacy on turbo76. If your question is not covered here, reach out through live chat or email and our team will handle it directly.

We store your registration details, verified mobile number, email, and the e-wallet references used in your DANA, OVO, or GoPay transactions. Session and device data is also logged for security purposes.

Yes. Send a data access request through our support email or live chat with your account ID. We will verify your identity first, then provide a summary of stored data within a reasonable period.

Submit a deletion request via email or live chat. Once your account is closed and any open transactions are settled, we process deletion or anonymisation of your personal identifiers within our standard retention window.

No. We do not sell or share your data with advertisers or data brokers. Payment processors such as DANA, OVO, and GoPay receive only the transaction data needed to process your specific payment.

Transaction references are retained only as long as required for our internal records. Your full wallet credentials stay within GoPay or OVO — we only hold the reference identifier returned after the transaction completes.

Minor account details can be updated inside your account settings without contacting support. For changes that affect identity verification, reach our support team through live chat and they will guide you through the verification step.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appturbo76 App InfoFAQ

How turbo76 Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit

Cookie and Tracking Policy

Data Retention and Deletion

Who Can Access Your Record

Common Questions About Your Data and Rights

01 What personal data does turbo76 store about my account?

02 Can I request a copy of all the data turbo76 holds about me?

03 How do I ask turbo76 to delete my personal data?

04 Does turbo76 share my data with third parties like advertisers?

05 What happens to my GoPay or OVO payment data after a transaction?

06 How can I update the email or mobile number on my account?

Privacy Policy

Related pages

Related pages